Frequently Asked Questions
Everything you need to know about bringing premium US beauty to the UK.
Are the products authentic and sourced directly from the USA?
Yes, every product we stock is 100% authentic. We source directly from authorized retailers and brands within the United States to ensure you receive genuine formulations.
How long does international shipping take to arrive in the UK?
Standard shipping typically takes 7-10 business days. We handle all customs documentation to ensure a smooth transition from the US to your doorstep.
Will I have to pay extra customs or import duties?
No, the price you see at checkout is final. We operate on a DDP (Delivered Duty Paid) basis, meaning we cover all import taxes and duties on your behalf.
What is your return policy for beauty and skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery.
Why do some US formulations differ from UK versions?
Ingredients can vary due to different FDA and EU/UK cosmetic regulations. We provide full ingredient lists on our product pages so you can see exactly what is in the US version.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed in GBP for your convenience.